Returns & Refunds Policy

Return Window

You may return most items within 30 days of purchase. After 30 days, we unfortunately cannot guarantee a refund or exchange.

Return Eligibility

To qualify for a return:

• Item must be unused and in the same condition you received it.

• All original parts, accessories, and packaging must be included.

• Proof of purchase (receipt or order confirmation) is required.

Damaged or Defective Items

If your item arrives damaged or develops a defect within the return window:

• We will provide a prepaid return label.

• We will cover both the return shipping and the cost of sending you a replacement (or processing your refund).

Change of Mind Returns

If you decide you no longer want your purchase:

• You are responsible for return shipping costs.

• Outbound shipping (including free shipping on orders over $49) is not refundable.

Refunds

• Once your return is received and inspected, we’ll notify you of approval or rejection.

• Approved refunds will be issued to your original payment method within a few business days.

• If you haven’t received a refund after approval, please check with your bank or credit card company, as posting times vary.

Sale Items

Refunds for sale items will be issued at the original sale price paid.

Exchanges

We only replace items that are defective or damaged. To request an exchange, email info@extrememist.com before sending your item.

Shipping Instructions

To initiate a return or exchange, please contact us at:
📞 (602) 368-9625
✉️ shipping@extrememist.com

Ship returns to:
ExtremeMist PCS, LLC
10446 E Jomax Rd, Suite #105-2
Scottsdale, AZ 85262

*For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.